Alle Keyshot bestanden verwijderen
Try to uninstall again but afterwards and ask the customer if anything is linked to a network drive, something like OneDrive.
If so, some information might be migrated over there and would need to be deleted as well.
After uninstalling, browse to the following locations and make sure that no KeyShot 10 files are shown:
On Windows:
- C:\Users\<username>\AppData\Local\
%LOCALAPPDATA%\ or %UserProfile%\
%UserProfile%\Documents/
C:\Users\<username>\Documents\
- %LocalAppData%\Luxion\
- C:\Users\<username>\AppData\Local\Luxion
- C:\Program Files\
- %ProgramFiles%
- C:\Users\Public\Documents\
%Public%\Documents\
%AllUsersProfile%\Luxion\
- C:\ProgramData\Luxion\
On Mac:
- /Applications/
- /Library/Application Support/
- /Users/<Username>/Library/Application Support/Luxion/
- ~/Library/Application Support/Luxion/
Please send us the Process Monitor's log as well as the date and time when the test was performed. This will allow monitoring all system activity.
Please make sure to include the following in the message field for your upload: